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ServiceRX

ServiceRX … Who We Are

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Our Purpose

To have a positive influence on all who come in contact with ServiceRX. Providing good stewardship of service for the success of others.

Our Mission

ServiceRX strives to be the most trusted, accessible, and customer-centric provider of fitness equipment maintenance and repair services. Our mission is to deliver high-quality, affordable solutions that keep residential, medical, rehab, university, military, and commercial fitness facilities operating efficiently and safely. Leveraging certified expertise and innovative technologies, we build loyalty through responsive, customized service that proactively prevents disruptions. We continuously refine our industry-leading standards to solve problems, provide an exemplary service experience, and exceed expectations across all customer segments.

Our Culture

For Our Valued Customer

The needs of our customers are our highest priority. We build trust through responsive service, open communication, and transparency.
We uphold high standards for quality work and continuous improvement. Ongoing training and adherence to processes ensure optimal outcomes.
Cross-collaboration allows us to solve complex problems. We succeed together through reliability, patience, and empathy.
Strict procedures protect the wellbeing of our team and customers. A clean, organized workspace minimizes risks.
We operate ethically and take accountability in all we do. Honesty and respect build lasting relationships.

For Our Valued Customer

We are always learning and striving to better the company and ourselves. We believe in taking the time to learn things on our own to better ourselves personally and improve our performance. We know that learning is essential to growing and that our personal growth and performance have a direct impact on the company’s growth and performance. We work to get better every day and constantly push ourselves for personal progress and make it a point to never be the weak link on the team.

Our Core Values

For Our Valued Customer

Our certified technicians receive ongoing training to provide knowledgeable, skilled solutions you can trust.
We build relationships through responsive, customized service that exceeds expectations.
With online portals and rapid response times, we make service convenient across all customer segments.
By following industry best practices and using genuine parts, we fix issues precisely and efficiently the first time.
Through preventative maintenance, inspections, and installations, we aim to avoid disruptions before they occur.
Leveraging experience and diagnostic skills, we troubleshoot to uncover the source of equipment issues.
Strict procedures and clean, safe practices protect the wellbeing of customers and technicians.
We embrace innovation and regularly refine our standards to deliver an exceptional service experience.
Competitive pricing makes our service attainable for diverse customers.
We share valuable insights and expertise to advance our industry and the health of our customers.

To Our Amazing Staff. 

It’s More Than The Job

“We should be about more than just repairing equipment. We should be a part of our customer’s success and the communities in which we serve.”

Why We Don’t Work Weekends

We ask a lot of our team, operators, and individuals who support ServiceRX. We feel strongly that this time is taken for family and the need to have time away to recharge.

Innovation

We lead…. We do not follow.