The Carolinas' fitness equipment repair and maintenance company.

ServiceRX started in 2011 with a simple observation: fitness facilities were being sold equipment by people who disappeared the day after delivery. Treadmills wore out early. Cables frayed unnoticed. Managers learned about problems from angry members and residents instead of from a technician. Nobody was on the facility's side of the transaction.

So we built a company that is. ServiceRX does not sell equipment. We repair it, maintain it, and tell you the truth about it, including when a machine is not worth fixing. That independence is why property management groups, hotel operators, gym owners, and clinic directors across the Carolinas have kept us on their floors for years.

What we do

Three things, and we do them for every major brand: repair cardio and strength equipment on site with the correct parts and an upfront price; run preventive maintenance plans that catch wear before it becomes downtime; and source the right parts for every major brand. Today that adds up to more than 1,200 machines under our care every month.

How we work

• Upfront pricing, always. Every visit starts with a $175 trip charge that covers travel and the first hour on site, used for diagnosis and, where possible, the repair. Any repair beyond that is quoted, and you approve the price before that work begins.
• Factory-trained technicians. Our team trains on the equipment it services, from Precor and Matrix to Life Fitness and StairMaster.
• Documentation on every visit. Per-machine records for your liability file, brand audit, or corporate office.
• Same-business-day reply. Monday through Friday, 9am to 5pm, a real coordinator answers and confirms scheduling.
• Fully insured. Certificates of insurance are available for vendor files on request.

Our purpose

To have a positive influence on all who come in contact with ServiceRX, providing good stewardship of service for the success of others.

Our mission

To be the most trusted, accessible, and customer-centric provider of fitness equipment maintenance and repair services: high-quality, affordable solutions that keep residential, medical, rehab, university, military, and commercial fitness facilities operating efficiently and safely, delivered through certified expertise and responsive, customized service that prevents disruptions before they happen.

What we believe

• We serve first. The customer's success is the measure of ours.
• We tell the truth about equipment, even when the answer is "replace it."
• We show up when we say we will and document what we did.
• We learn from every floor we service and bring that knowledge to the next one.
• We lead; we do not follow.

Where we work

ServiceRX is a service-area business: technicians come to you. We route through the Charlotte region, Raleigh-Durham and the Triangle, Greensboro and the Triad (our home base), Asheville and Western North Carolina, Fayetteville, Pinehurst and Southern Pines, Greenville and the Upstate, Columbia and the Midlands, and Rock Hill and York County. See the full service area.