Matrix error codes: the 10 we see most, and what to do
A Matrix treadmill, elliptical, bike or climbmill shows a four-character error code when it detects a fault, such as 02A2. You may see it written with a space or a dash, like 02 A2 or 02-A2. These are the 10 codes our technicians see most often in gyms, apartment communities and hotels, what each one means in plain words, and the one safe thing your staff can check first.
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Before you call: what to send us
- Write the code down exactly as it shows on the screen.
- Turn the machine off, wait one minute, and turn it back on. Do this once.
- If the code comes back, take the machine out of use and put up an Out of Order sign. Free printable Out of Order sign
- Call ServiceRX at 888-383-6371. We repair Matrix equipment in North Carolina and South Carolina.
What does Matrix error 02A2 mean?
The drive electronics saw the voltage climb too high. The usual causes are a power problem at the outlet, a treadmill sharing a circuit with other equipment, or a worn belt and deck making the motor work too hard. Make sure the treadmill is on its own circuit, then restart once. If it comes back, call for service.
What does Matrix error 02A7 mean?
The drive motor is pulling more current than it should. On older drive boards the same fault shows as 01A8. Most of the time this is friction from a worn walking belt and deck, or a belt that is too tight. Stop using the treadmill and call for service. Do not keep restarting it; that can damage the drive board.
What does Matrix error 01A3 mean?
The motor and the drive board lost contact with each other. It is usually a loose or damaged motor cable, sometimes the motor itself. Restart once. If it comes back, call for service.
What does Matrix error 02A0 mean?
The console told the belt to move and nothing happened. This points to the drive motor, its cable or the drive board. Make sure nothing is caught under the belt, then restart once. If it comes back, call for service.
What does Matrix error 00A1 mean?
The machine is not getting a signal from the speed sensor that tells it how fast the belt or flywheel is turning. Restart once. If it comes back, call for service.
What does Matrix error 01A0 mean?
The incline system did not respond the way the console expected. It is usually the incline motor or its wiring. Check that nothing under or behind the machine is blocking the incline, then restart once. If it comes back, call for service.
What does Matrix error 01AB mean?
A fault inside the drive board, the part that powers the motor. There is nothing for staff to check. Take the machine out of use and call for service.
What does Matrix error 02BB mean?
The drive board stopped itself because something connected to it is wired wrong, loose or failing. There is nothing safe for staff to check. Take the machine out of use and call for service.
What does Matrix error 0248 mean?
On self-powered bikes and ellipticals, the battery that keeps the console running is low or disconnected. Pedal the machine for a few minutes to see if the console comes back. If the code returns, the battery or its connection needs service.
What does Matrix error 04B0 mean?
The console and the lower control board are not talking to each other. On a treadmill it is most often the console cable. Restart once. If it comes back, call for service.
Fitness Equipment Maintenance Log
A 5-page log for your facility: a preventive maintenance checklist, an equipment list, a page per machine, and a staff problem report. Print it and keep it in a binder.
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Code keeps coming back?
Take the machine out of use, put up the Out of Order sign, and call ServiceRX at 888-383-6371. Factory-trained technicians, North Carolina and South Carolina.
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